VP, Marketing

Category: Marketing
Location: Jersey City, NJ
Job ID: 13240
Posted Date: November 12, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

RESPONSIBILITIES

SUMMARY

E*TRADE Financial is seeking a Vice President to lead our Client Segments team.  This critical team is responsible for deepening engagement between E*TRADE and its customers.  

 

ENGAGE CUSTOMERS

  • Drive the strategic agenda for Client Segment engagement, including overall vision, strategy and plans
  • Leverage deep knowledge of key segments to effectively acquire, grow and retain customer accounts and assets through the development of winning value props and relevant delivery
  • Expand the Client Segment engagement model, addressing discrete stages in the lifecycle with relevant marketing strategies (ongoing relationship management, loyalty-building and retention) across all touch points
REQUIREMENTS

Requirements:

 

The successful candidate will be a seasoned marketing executive with a minimum of 15 years of marketing experience with a rich history of success in leading high performing teams.

  • Passionate about financial empowerment, with knowledge and experience in a key vertical (investing, trading, lending or banking).
  • Expertise in developing and implementing CRM programs, including lifecycle, cross-sell, upsell and retention, preferably in financial services.
  • Proven track record driving revenue growth profitably and reducing churn through effective marketing programs.
  • Customer-focused marketer and leader who can draw out the critical insights needed to build winning value propositions and effective plans to influence and change behavior.
  • Strong financial/analytical skills required, critical thinking skills and strategic ability, including development of business plans in changing circumstances.
  • Excellent communication, presentation, and interpersonal skills and must be results/metrics-driven.
  • Strong leadership and collaboration skills, must be able to work effectively within a matrixed organization to influence and drive results with key business partners, internal and external, and in a highly visible role.
  • Strong sense of urgency and a desire to innovate and challenge the status quo.

Key competencies:

  • Customer Marketing / CRM Expert
  • Strong Results Orientation
  • Outstanding People Leadership, Influencing and Partnership Skills
  • Entrepreneurial

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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