Are you an experienced user researcher who wants to lead high-impact projects while helping to evangelize for the customer? Our growing research team across ET and MS is looking for an expert in the practice of user research to be an influential voice in the future of building frictionless customer journeys.
Lead Research Initiatives
Manage both large and small research initiatives end-to-end focused on both customer journeys and product design.
Facilitate UX workshops with cross-functional teams.
Plan, design, and conduct qualitative user research studies (i.e., write moderator’s guides, conduct in-depth interviews, moderate interview sessions, etc.).
Employ a variety of research methods in the lab, remotely, and in the field.
Identify, track, and share research trends and findings.
Serve as a customer advocate
Stitch together insights across all research efforts to ensure a deep understanding of the ET customer and the ET product offering
Seek to identify and share customer patterns and insights to help inform new product development
Serve as an unbiased customer advocate in team meetings and broader business forums
Partner with designers to inform the UX upfront during early design discovery
Build trust and partnership across the business
Partner with Product Management, Product Design, and Technology teams to define research questions and goals, conduct appropriate studies, and analyze and communicate results.
Sit in design reviews with the cross functional team to help represent the VOC
Lead the partnership across MS and ET research teams, in both UX and marketing functions
Deliver share outs of key insights to be incorporated in broader customer experience communication
Evangelize Research Practices
Help lead the build out of the Research Center of excellence across MS and ET
Help to adapt and innovate research practices to meet a rapidly-growing team’s needs.
Help to identify opportunities for impactful UX research across the firm.
Help promote a data-driven culture that prioritizes user insights and combats assumptions.