Operations Analyst

Category: Operations
Location: Sandy, UT
Job ID: IRC129946
Posted Date: October 11, 2017

THE COMPANY

E*TRADE is a leading financial services company and a pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the company has long been at the forefront of the digital revolution, offering easy-to-use solutions for individual investors and stock participants. Founded on the principle of innovation and determined to level the playing field for individual investors, E*TRADE delivers digital platforms, tools, and professional assistance to help investors and traders meet their near-and long-term investing goals. The Company provides these services both online and through its network of customer service representatives and financial consultants – over the phone at two national branches and in-person at 30 E*TRADE branches.

RESPONSIBILITIES

The Operations Analyst will review and monitor fraud alerts on a daily basis to ensure proper protection of the customer and the firm.

* Review alerts and research customer information regarding activity suspected of being related to risk and fraud.

* Monitor various fraud prevention/detection alerts to identify potential risk and/or losses.

* Phone interactions with customers regarding fraud issues and security.

* Work closely with Fraud, Customer Service and customers as appropriate to remediate issues for customers that have been victimized by Identity Theft.

* Maintain understanding of operational business processes, policies and systems.

* Assist Fraud with investigations as needed.

* Ensure productivity, quality and service level agreements are met.

* Identify and communicate new fraud scenarios and/or process gaps to management and help with testing new parameters within the detection systems.

* Assist with the creation and maintenance of internal procedures for review, research and investigation of cases.

* Learn other operational support functions for backup purposes when needed.

REQUIREMENTS

REQUIREMENTS

* 1-2 years’ experience relevant to this position, ideally including fraud prevention/suspicious activity monitoring and knowledge of bank/brokerage operations

* Must be able to work a Saturday or Sunday once per month

* Customer service experience is a plus

* Excellent communication and writing skills

* Strong analytical skills including ability to research, analyze and present findings

* Proven organizational skills and attention to detail

* Strong computer skills (Word, Excel, Access)

* Must be dynamic and a self-starter, able to work independently or as part of a team

* Ability to work in a high pressure environment

EDUCATION, CERTIFICATION, TRAINING

* Bachelor’s Degree or equivalent work experience in an area relevant to this position.

BENEFITS

We offer a competitive and comprehensive benefits package. Please visit https://etradecareers.com/why-work-at-etrade/employee-benefits to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

ETRRSR

Upcoming E*TRADE career events

Mon 23

George Mason Career Night

October 23 @ 6:00 pm - 9:00 pm