Senior Operations Analyst (Fraud Data Analyst)

Category: Operations
Location: Sandy, UT
Job ID: 11613
Posted Date: February 5, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

RESPONSIBILITIES

SUMMARY

At E*Trade, data drives our decision-making. The Senior Operations Analyst (Fraud Prevention) will use data to detect fraud patterns, investigate suspicious behavior and extract insights from various sets of data. The Senior Analyst will be responsible for designing creative fraud detection solutions, representing both effective and efficient controls. Findings and trending analysis will be supported by data and communicated through meaningful reports to Management and Stakeholders.

RESPONSIBILITIES

  • Use transactional and profile data to create fraud models
  • Design solutions to address trends identified and improve or supplement existing controls
  • Identify possible threats through use of data and necessary tools
  • Improve efficiency of existing models using different forecasting and analytical techniques
  • Create rules in the rule’s engine and conduct pre and post production testing to ensure effectiveness
  • Collaborate with cross-functional groups such as Customer Service, Product Management, and Engineering/Technology to enhance tools, data sources, system functionalities, and fraud detection methods
  • Use statistical methods to analyze data and generate useful business reports
  • Communicate trends, findings, proposals/solutions to Management and Stakeholders
  • Measure performance using appropriate tools and techniques
  • Generate suspicious activity reports and risk management reports for Management
  • Implement new solutions for fraud detection and reporting
  • Perform other related duties as assigned
REQUIREMENTS

Basic

  • 2+ years working in analytics / business intelligence environment or like fields
  • Bachelor’s Degree or equivalent work experience in an area relevant to this position

Preferred

  • Executing complex SQL queries (joins, subqueries, unions, temporary tables)
  • Using advanced Microsoft excel formulas and tools to clean, present and visualize data extracted from the client databases
  • Familiarity with statistical data analysis and visualization tools (Tableau, SAS, Python, R, etc.)
  • Analytical, quantitative mindset with a keen attention to detail
  • Excellent communication and writing skills
  • Must be dynamic and a self-starter, able to work independently or as part of a team
  • Ability to work in a high-pressure environment
  • Advanced degree (MS in analytics, Statistics, Mathematics, Information Systems, etc)
  • Programming skills with big data
  • Hadoop experience
  • Experience working with Data Science and Product teams to support business
  • Fraud prevention or behavior analysis experience

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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