Operations Analyst

Category: Operations
Location: Jersey City, NJ
Job ID: 11703
Posted Date: February 23, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.



E*TRADE Financial is looking for an Operations Analyst who maintains strong functional knowledge of all aspects of the Brokerage Business with an emphasis on Brokerage Operations. The role will be a hands-on partner with Tax & Cost Basis group and will be focused on Tax reporting for Dividends, Income Reclassification, Corporate Actions and impacts to Cost Basis.

Data Analysis / Reconciliation

  • Perform different levels of analysis & reconciliation of dividends, income reclass, corporate action data and cost basis data using various vendors such as DTCC, CCH, and FCATS
  • Deliver objective analysis of error trends and opportunities — identify root cause
  • Resolve recon exceptions/discrepancies and document the resolution process
  • Validate data integrity is maintained in client facing displays
  • Assist the management team in developing metrics to show progress / completion of data analysis / reconciliation.
  • Ensure that the status reports produced are accurate, relevant, complete, and actionable

Process Improvements & Procedures

  • Document processes in diagrams and text from input through operational processing activities to output
  • Analyze operational/technology processes for gaps, inefficiencies, potential redundancies and improvement opportunities
  • Assist the management team in improving metrics
  • Develop trending reports & standard benchmarks for metrics; providing guidelines for identifying issues
  • Define and deliver recommendations and solutions that address each process and technology component to ensure accurate Tax & Cost Basis data for our customers

Project Work

  • Drive critical tax & cost basis project milestone achievement
  • Ability to multitask and take ownership of complex issues
  • A good understanding of Operations, Technology and Risk
  • Support creation, modification and review of test plan and test summary documents
  • Assist the management team in developing metrics that demonstrate the progress / completion of functionality testing


  • BS/BA degree with minimum 2+ years proven and progressive analytical experience in the financial services industry
  • Strong tax technical background (chapter 3, 4, 61, 302, 305, 871(m) etc.)
  • Knowledge of Dividends, MLPs, Income Reclass, Corporate actions and impacts to cost basis
  • Experience with Corporate Action procedures and processing
  • Knowledge of all security types including derivatives, complex securities
  • Knowledge of 1099s and 1042s reporting
  • Excellent written and communication, organization and time management skills
  • Adaptable to dynamic work environments and priorities
  • Demonstrate ownership and sense of urgency in resolving inquiries and issues
  • Adaptable to dynamic work environments and priorities
  • Proven effectiveness in fast-paced, demanding, client-driven environment
  • Advanced knowledge in MS Office including Excel (required), Word (required), Visio (desirable) and Power Point (required)

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

Upcoming E*TRADE career events

Wed 10

Ft. Benning SFL-TAP Spring Hiring Event

April 10 @ 10:00 am - 1:00 pm
Fort Benning 8150 Marne Rd. Bldg. 9230 Ft. Benning CA 31905 United States
Tue 30

Diversity Career Fair 2019

April 30 @ 11:00 am - 2:00 pm
Utah Cultural Celebration Center 1355 West 3100 South West Valley City UT 84119 United States
Tue 18

Atlanta Choice Career Fair

June 18 @ 11:00 am - 2:00 pm
DoubleTree By Hilton Atlanta 4386 Chamblee Dunwoody Road Atlanta GA 30341 United States