Designated Brokerage Specialist

Category: Customer Service
Location: Makati, Manila
Job ID: 11810
Posted Date: March 15, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

RESPONSIBILITIES

SUMMARY

The Designated Brokerage Specialist (DBS) maintains client relationships by providing excellent customer service and operational ongoing support. The DBS role as a point of contact for all client related inquiries includes, but is not limited to, handling inbound and outbound calls generated by and for Designated Brokerage (DB) clients. DBS offer clients a personal connection to E*TRADE, and help them achieve their compliance monitoring goals through automated reporting and tools.

RESPONSIBILITES

  • Manages client communications regarding service, trade research, problem resolution, processing issues, and education on the service and reporting file content
  • Acts as a point of contact and key liaison to develop strong relationships with the corporate client
  • Promotes the E*TRADE brand and DB service offering to clients to strengthen account retention
  • Partners with DB Management on various engagements such as; new client introductory presentations, existing client outreach initiatives; participation with promotion of the B2B service model
  • Provides quality service to both internal and external customers
  • Responds to and initiates inquiries to other groups within the organization to resolve and/or assist with client related situations and services
  • Provides back-up support to other group members in the performance of job duties as required
  • Recommends operational and product solutions to increase the accuracy, efficiency and responsiveness of the DB service offering
  • Performs ad-hoc reports and duties as assigned by management
  • Adheres to all corporate policies, guidelines and statutory requirements and recommends to DB Management adoption and/or changes to policies and guidelines to reflect changes within the industry

REQUIREMENTS

REQUIREMENTS

  • Bachelor’s degree or equivalent experience
  • 3-5 years’ experience in the financial services industry, preferably with a focus on compliance and relationship management
  • Excellent communication skills; both oral and written
  • Ability to effectively plan, organize, and manage projects in a fast paced, changing environment
  • Creativity, flexibility and attention to detail
  • Strong judgment skills and business sense
  • FINRA Series 7 & 63 preferred

KNOWLEDGE AND SKILLS

  • Excellent verbal and written communication skills
  • Positive and professional relationship management skills
  • Independent decision-making skills, sound judgment and business sense
  • Strong analytical skills and attention to detail
  • Sound understanding of the securities industry
  • Adaptable and well organized to multitask in a fast-paced environment
  • Proficient with Salesforce, ETRADE Systems, and MS Office (Word, Excel, Power Point)
  • Independent decision-making skills, sound judgment and business sense
  • Strong analytical skills and attention to detail
  • Sound understanding of the securities industry
  • Adaptable and well organized to multitask in a fast-paced environment
  • Proficient with Salesforce, ETRADE Systems, and MS Office (Word, Excel, Power Point)
  • Amenable to work on US hours

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

Upcoming E*TRADE career events

Wed 10

Ft. Benning SFL-TAP Spring Hiring Event

April 10 @ 10:00 am - 1:00 pm
Fort Benning 8150 Marne Rd. Bldg. 9230 Ft. Benning CA 31905 United States
Tue 30

Diversity Career Fair 2019

April 30 @ 11:00 am - 2:00 pm
Utah Cultural Celebration Center 1355 West 3100 South West Valley City UT 84119 United States
Tue 18

Atlanta Choice Career Fair

June 18 @ 11:00 am - 2:00 pm
DoubleTree By Hilton Atlanta 4386 Chamblee Dunwoody Road Atlanta GA 30341 United States