Senior Manager, Operations

Category: Operations
Location: Jersey City, NJ
Job ID: 11861
Posted Date: April 12, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.


The Operations Senior Manager will manage the Fraud Prevention and Detection teams, responsible for communicating to senior leaders on fraud related matters, for team leadership across different sites and for developing strategies on fraud management.

* Principal point of contact for fraud and operational related inquiries. Interface with ops senior management, ops risk, investigations, technology, model risk management, internal audit, regulators, vendors, and the like
* Provide guidance to managers, senior analysts and analysts when needed
* Assist team managers with investigations as needed
* Assist operations VPs in documentation regarding fraud losses required for control governance channels
* Assist operations VPs with reporting for senior management
* Ensure productivity, quality and service level agreements are met
* Identify and communicate new fraud scenarios and/or process gaps to management and help with testing new parameters within the detection systems
* Identify process improvement opportunities and deliver efficiencies
* Lead the creation and maintenance of internal procedures for review, research and investigation of cases
* Maintain understanding of operational business processes, policies and systems


* 5-7 years’ experience relevant to this position, ideally including fraud prevention/suspicious activity monitoring and knowledge of bank/brokerage operations
* Customer service experience is a plus
* Excellent communication and writing skills
* Strong analytical skills including ability to research, analyze and present findings
* Proven organizational skills and attention to detail
* Strong computer skills (Word, Excel, PowerPoint)
* Must be dynamic and a self-starter, able to work independently or as part of a team
* Ability to work in a high pressure environment

* Bachelor’s Degree or equivalent work experience in an area relevant to this position

We offer a competitive and comprehensive benefits package. Please visit to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

Upcoming E*TRADE career events

Tue 30

Diversity Career Fair 2019

April 30 @ 11:00 am - 2:00 pm
Utah Cultural Celebration Center 1355 West 3100 South West Valley City UT 84119 United States
Tue 18

Atlanta Choice Career Fair

June 18 @ 11:00 am - 2:00 pm
DoubleTree By Hilton Atlanta 4386 Chamblee Dunwoody Road Atlanta GA 30341 United States