Senior Operations Associate

Category: Operations
Location: Jersey City, NJ
Job ID: 12038
Posted Date: April 25, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.


E*TRADE is looking for Senior Operations Associates to support their Brokerage Operations team. The Senior Associate will be responsible for working with our executives and teams to streamline processes, strengthen controls, and enhance the E*TRADE client experience. The Senior Associate may be exposed to the following areas: Account Services, Asset Transfer Services, Payment Services, Order Management, Settlements, Corporate Actions, Cost Basis and Tax Reporting, Retirement Services, Margin Operations, Fraud Prevention, Risk Management and Control, Reconciliations, Regulatory Reporting Oversight. We are looking for analytical individuals who have the ability to re-engineer and automate business processes.

Associates will be placed into an area of Operations with greatest opportunity for impact. Associates will quickly learn the full spectrum of functions and processes performed in their area. After establishing a base level of credibility and authority, Associates will help shape and execute a series of projects to improve efficiency, grow the business, reduce risk / strengthen controls, or improve resilience. The Associate is expected to deliver changes to strengthen their area within 18-24 months. Once this is accomplished, the Associate will move to a new area to broaden their knowledge and repeat their impact. Upon completing a few rotations across the Operations areas we plan to promote the Associate to a management track overseeing a function where they will continue to optimize the function and develop their team.

Qualities we seek:

  • Leadership Potential: People with the charisma, confidence, professional attitude, and presence to inspire others to want to follow them
  • Driven: Passionate about their career. Willing to go the extra mile to accomplish their goals. Extremely reliable.
  • High Aptitude: Highly intelligent. Able to quickly grasp new ideas or learn new areas of the business. Highly adaptive and equally effective in multiple functions or roles in the organization. Analogous to a strong athlete that excels in any sport or position.
  • Communication: Able to write and speak clearly in simple layman’s language; but with authority
  • Team Orientation: Confident but humble. Thrives in a team, collegial environment. Someone others seek to include on their project. A relationship builder. Passes the “someone I would be happy to be stuck in an airport with” test
  • Analytical Mindset: An engineering mindset that can tackle problems by applying logic and systems thinking. Able to quickly grasp and visualize complex systems and express complex problems into simple terms
  • Intellectually Curious: Motivated to understand how the brokerage business works. Eager to learn new technology and pursue new ideas to improve Operations. An innovator that is uncomfortable with the status quo.

* Bachelor’s Degree or equivalent work experience in an area relevant to this position
* A minimum of 4 years Operations experience in brokerage or financial service company
* Analytical, quantitative mindset with a keen attention to detail
* Excellent communication and writing skills
* Dynamic self-starter, able to work independently or as part of a team
* Comfortable working in an environment with high expectations

* Advanced degree (MBA, or MS in analytics, Statistics, Mathematics, Information Systems, etc)
* Familiarity with statistical data analysis, visualization tools, and SQL
* Experience working with Product and Development teams to execute change

We offer a competitive and comprehensive benefits package. Please visit to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

Upcoming E*TRADE career events

Tue 18

Atlanta Choice Career Fair

June 18 @ 11:00 am - 2:00 pm
DoubleTree By Hilton Atlanta 4386 Chamblee Dunwoody Road Atlanta GA 30341 United States