Operations Analyst – Payment Services

Category: Operations
Location: Makati, Manila
Job ID: 12296
Posted Date: June 18, 2019

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.



  • Customer Account Closure

  • Start and End of Day Ledger Settlement

  • ACH and Check Overdraft Exception Processing

  • Monthly Interest Computation and Adjustment

  • Deposit and Withdrawal Research and Adjustment

  • Manual Transaction Posting

  • Periodic Reports Review

  • Account Activity Analysis and Resolution


  • Fulfillment of Regulatory Requirements
  • Process Improvement and Risk Prevention
  • Phone and Email Correspondence with Internal Partners
  • Error Analysis and Resolution
  • Meeting Established Productivity Requirements
  • Continuous Cross-training


  • Undergraduate college degree
  • 1-3 years Brokerage Operations/Backoffice Experience preferred.
  • Possess solid understanding of products, services, workflows and systems.
  • Possess solid knowledge of Microsoft office products, especially Excel.
  • Can work in a fast-paced environment and effectively multi-task.
  • Collaborative and able to work within a diverse group
  • Strong verbal and written English communication skills.
  • Amenability to work on U.S business hours/Night shift
  • Amenability to work on flexible Working Hours

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.

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