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A day in the life

It takes a broad team of skilled and talented people to put the power of investing in everybody’s hands. Whether we work in brokerage, technology, finance, or marketing, every employee helps E*TRADE reach that goal, in everything we do, every day.

Use the left or right arrows on the pictures below to learn a little bit more about our people and the work they do at E*TRADE.

Sarah CorporateName: Sarah
Title: Director
Department, Office Location: Compliance, New York City
Year hired: 2007

Describe your background.
When I graduated from law school I was fortunate to get offered a consulting job with a clearing firm. I loved the work and the challenges, so I used the opportunity to learn everything I could and to get licenses. While I have done many different things in the legal and compliance world – including litigation; investment advisory; and running registration, advertising and surveillance – I have always stayed true to my roots in the securities business.

What attracted you to E*TRADE?
There is a certain energy here that I hadn’t felt other places. I like E*TRADE’s core values and I believe in its mission.

What do you like most about working at E*TRADE?
The people. There is a tremendous amount of diversity here that I find refreshing in the financial services industry.

What is a typical day at E*TRADE like for you?
There is actually no such thing as typical in my world, which is definitely one of the things I love most about my job. Since I work directly with the regulators, much of my job is dependent on their needs and timing. It keeps things exciting.

How would you describe E*TRADE’s culture?
E*TRADE is an organization that is focused on its employees and on encouraging people to think outside of the box. It’s a place where people are encouraged to reach their highest potential and where change is welcome.

What do you like to do outside of work?
I am an endurance athlete. I enjoy marathons and 100 mile bike rides. I’m also a running and cycle coach for a charity team that raises money for leukemia and lymphoma research.

Ketan DirectorName: Ketan
Title: Director
Department, Office Location: Software Engineering, Menlo Park
Year hired: 2006

Describe your background.
I completed my Bachelor’s in Electronics and Telecom; worked in Design, Manufacturing and Marketing for about a year and then moved to IT. It’s been a long journey and I’ve enjoyed my time at E*TRADE.

What attracted you to E*TRADE?
E*TRADE was a pioneer in bringing an online trading and investing platform to self-directed investors. E*TRADE’s innovative brand image attracted me to the company – along with the beautiful Bay Area weather!

What do you like most about working at E*TRADE?
I enjoy going into work each morning because of the great people I’m surrounded by at E*TRADE. The leadership is great, and while the atmosphere is friendly and fun, people here are passionate and committed to their work. There’s also a good balance between work and personal life.

What is a typical day at E*TRADE like for you?
It’s busy. My group is responsible for critical customer-facing areas on etrade.com, so many projects we work on are challenging because they require immediate attention. A day often starts off with meetings in the morning and then my team and I juggle multiple requests throughout the day. It’s a challenging, but I enjoy what I do, so I feel a sense of satisfaction at the end of the day when I look back at my accomplishments.

How would you describe E*TRADE’s culture?
Our culture revolves around the company values. In Technology, we’re focused on keeping customers top of mind and going beyond what is expected to get the job done.

What do you like to do outside of work?
I spent most of my time outside of work with my wife and my young children, who are 6 and 4 years old. I love watching sports, especially basketball and tennis; going hiking; hitting the gym; and enjoying weekends with friends and family.

Mark ManagerName: Mark
Title: Director
Department, Office Location: IT Project Management, Menlo Park
Year hired: 2006

Describe your background.
I am a Civil Engineer by training and started my career working in construction management on bridge and airport projects – and I actually hold an active license as a Professional Engineer. After obtaining an MBA, I worked in management consulting, providing project claims expertise on large engineering projects involved in litigation. I then transitioned to financial services, and obtained my Project Management Professional (PMP) certification. I’ve had the opportunity to apply my past experiences, which include working with many different types of people and thinking on my feet, to my current role at E*TRADE where I’m solving business problems and leading teams to successfully meet business objectives.

What attracted you to E*TRADE?
E*TRADE is an exciting and fast paced organization where everyone is focused on delivering the best experience to our customers. It is a fun work environment, where teamwork and results are important to succeed. E*TRADE also encourages employees to give back to community through volunteerism.

What do you like most about working at E*TRADE?
Since my first week at E*TRADE I have consistently been presented with opportunities to excel professionally. E*TRADE rewards innovation and hard work, and remains entrepreneurial in its open posture to new ideas, lean processes and solutions that focus on what’s best for our customers. We work hard and truly enjoy what we do here – I believe that keeps us motivated.

What is a typical day at E*TRADE like for you?
I usually start the day catching up with emails from my colleagues on the east coast and reviewing my agenda for the day. From mid-morning to early afternoon, I frequently attend or lead meetings. I then wrap up the day by following up with my team, planning for the next day and working on long-term strategic planning.

How would you describe E*TRADE’s culture?
E*TRADE is a collaborative organization that focuses on execution. I like that.

What do you like to do outside of work?
I like to be outside biking, hiking or skiing, or traveling when I have the time. I always have time for good food and time with friends and family.

Mayank Senior ManagerName: Mayank
Title: Senior Manager
Department, Office Location: Web Development, Menlo Park
Year hired: 2000

Describe your background.
As a graduate in Computer Science, I started my professional career creating digital content delivery platforms for educational segments. I switched gears and moved to broadcast video engineering. I was fortunate to have the opportunity to work in Asia for a while, and now I’m based in Silicon Valley, the epicenter of technology. I earned my Master’s in Management while here at E*TRADE where I put my technology skills and business insights to work each day.

What attracted you to E*TRADE?
When I showed up here for the job interview what struck me was the sheer excitement and energy around the office. E*TRADE had the trappings of a young spunky startup, and that spirit remains here today.

What do you like most about working at E*TRADE?
E*TRADE empowers employees by giving them access to tools and resources they need, not just to do their jobs, but to do their jobs better. I feel a great sense of accomplishment learning about and contributing to E*TRADE’s cutting edge trading technology.

What is a typical day at E*TRADE like for you?
My typical day is filled with tasks related to analyzing business requirements from the frontend engineering viewpoint to find out how we can best leverage the user interface (UI) technologies available to us. Resource planning involves assigning tasks to our star frontend development team and making sure we’re hitting the milestones we set out for ourselves. We also make sure we’re spending time and energy to learn about new exciting technologies heading our way.

How would you describe E*TRADE’s culture?
In one word, “open.” E*TRADE has a culture that is open to exploring ideas, engaging discussions and changing processes or products for the better. E*TRADE has the right mix of seasoned engineers who have a deep knowledge of financial services industry, a complement to the novel ideas and approaches brought onboard by engineers fresh out of college.

What do you like to do outside of work?
Project plans and financial product specs can overwhelm anyone, so I exercise the fine art of cartooning to humor myself and others around me. I also participate in an occasional karaoke crooning session. On weekends I try to catch up on essential reading and enjoy the outdoors with my family.

JuanName: Juan
Title: Financial Consultant
Department, Office Location: Park Avenue, New York City
Year hired: 2012

Describe your background. 
My background is in financial planning, investments and insurance. I hold Series 7, 63 and 65 licenses and I am a Life, Accident & Health Licensed Insurance Adviser (LIA). I am versed in a variety of investments, including equities, ETFs, mutual funds, and options strategies. Furthering my education is important to me, and I’m currently working to obtain additional degrees and certifications to support my career.

What attracted you to E*TRADE?
I was attracted to E*TRADE because of the value proposition we offer to customers and our powerful trading platform.

What do you like most about working at E*TRADE?
I like the fact that customers can come to E*TRADE for great service, superior tools, a wide range of investment choices, and low price. As a Financial Consultant, I work closely with customers. Since each customer’s needs are different, some days I provide guidance on custom investment strategies and other days I teach customers how to use our tools and resources so they can place trades on their own.

What is a typical day at E*TRADE like for you?
The financial markets are dynamic, so no day is ever the same. As a Financial Consultant, it’s important to adjust accordingly to provide the type of support each customer needs. A typical day is fast-paced; I work on cultivating relationships with my existing customer base and developing relationships with potential new customers who stop in the branch.

How would you describe E*TRADE’s culture?
E*TRADE’s culture fosters approach-ability and accessibility. The Company supports opportunities for advancement such as continuing education and career development.

What do you like to do outside of work?
I am a father and a husband, so my life outside revolves around my family. I coach Little League and am an avid sports fan. I also enjoy traveling with my family, and look forward to different trips each year.

Alison Day In The Life PhotoName: Alison
Title: Vice President
Department, Office Location: Operations Governance and Control, Jersey City
Year hired: 2014

Describe your background.
As a graduate in Economics from Boston College, one of my first forays in the financial services industry was as a Sales Assistant on the institutional equity desk.  This was a great kick-off to my career as it taught me about the lifecycle of a trade and about the equity markets.  After five years, I decided to pursue my master’s degree at Georgetown University.  Upon graduation from business school, I joined a large firm in the Financial Services Advisory practice.  During my 4.5 year tenure there, I worked with various financial services institutions (hedge funds, broker-dealers, etc.) mostly doing risk management work.  After that I went on to work at two other companies where I focused on Operational Risk Management.

What attracted you to E*TRADE?
At E*TRADE, I had the opportunity to expand my horizons beyond my previous roles on the institutional side.  I am continually learning more about the retail side of the business.  In addition, I had the chance to meet with the senior management team as I was interviewing, and this finalized my decision to join the firm.  Based on discussions with them, I knew the firm would be a great fit and was on a good trajectory.

What do you like most about working at E*TRADE?
Due to the smaller size (versus other firms where I have worked), I find that the employees have great exposure to senior management.  Additionally, it is easier to navigate as well as be a change agent.  Operations is continually evolving and therefore there is no limit to the amount of projects in which to get involved.

What is a typical day at E*TRADE like for you?
The aspect that I enjoy most about my role is that there is no typical day. Each day is different and comes with new challenges.  I find that while there are some elements of a routine, most of the time we are tackling a variety of things.  Some days I will have to focus on fraud escalations or ways to improve our processes in that area.  Other days the team could be focused on Operation’s Risk and Control Self-Assessments (“RCSA”).  During certain times of the year, we are embedded in the escheatment/abandoned property process.

How would you describe E*TRADE’s culture?
E*TRADE’s culture is a dynamic environment where the only constant is change. There is never a dull moment. All associates, whether you are here one week, or ten years, have the opportunity to contribute and shine.

What do you like to do outside of work?
Outside of work, it’s mostly about spending time with my husband and my two daughters (5 and 8 years old). During the fall and spring, we often have sports and other activities on weekends.  In the summer, we go to the beach quite often and in the winter we try to do some skiing.  I love cooking, reading and traveling as well.